![]() Harvard Law School: “long-term management of intractable disputes so that they do not escalate out of control and the worst cases, potentially become violent” (source here).It is important to note that in conflict management, you are aiming to find an “acceptable solution,” not the “best solution.” This is a key nuance to pick up as you think about how to manage conflicts. Namely, conflict management seeks to resolve differences between parties in a way that is acceptable to all parties. While the exact conflict management definition differs depending on the source, the overall spirit of the definition remains the same. Let’s dive into a discussion on different conflict management styles then, we’ll provide tips and tricks to manage conflicts successfully. In fact, per Richard Shell, a Wharton Professor, a successful conflict resolution may provide the foundation for a deepening relationship. As such, you may need to adapt your conflict management style to make sure you are able to maintain the relationship post-conflict. Strong conflict management skills are critical to master, especially in the workplace, given you will continue to work with the colleagues (or clients) with whom you disagree. ![]() The ways to manage conflicts differ based on many dimensions, including: the criticality of the issue, the importance of the relationship, and time sensitivity. Conflicts inevitably arise in the workplace (especially in an industry like consulting where deadlines are tight). Conflict management is a critical skill in both your personal and professional life. ![]()
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